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How to cancel a subscription billed through Apple

Bought inside an app or an Apple service? You cancel it with Apple. Here is how to tell who bills you, where to cancel, what cancelling does, and what to try if it is not listed.

Basics Published · Updated · 6 min read

If Apple bills you for a subscription, you normally cancel it with Apple, not with the app or the company’s website. Open your Apple subscriptions (App Store), choose the subscription and select Cancel Subscription. If there is no Cancel button, or you see an expiration message in red text, Apple says the subscription is already cancelled.

The rest of this page covers how to tell who bills you, what cancelling does, and what to try when the subscription is not on the list. Rules and menus differ by country, provider and software version, so treat Apple’s own pages, linked at the end, as the final word.

Is Apple the one billing you?

Apple’s cancellation page gives one set of steps for both kinds of subscription: ones from Apple itself, and ones you bought through an app from the App Store. Three quick checks tell you which side you are on:

  • Your statement. Apple says a charge from apple.com/bill can be for apps, subscriptions, music and movie purchases, or more from Apple. A charge under the company’s own name may mean it bills you directly, but a statement line can be unclear, so a receipt or the company’s account page is the better check.
  • Your email. Search for “receipt from Apple” or “invoice from Apple”. Apple says to check the receipt for which Apple Account was used.
  • Your purchase history. Sign in at reportaproblem.apple.com to see a list of purchases, including subscriptions. If you know the amount but not the item, you can search for the amount.

Apple may group several purchases and subscriptions into one bill, so a single charge can cover more than one item.

How to cancel

  1. Open https://apps.apple.com/account/subscriptions. The link opens Apple’s subscription management page. You may be asked to sign in with your Apple Account, and if the link does not open, use the steps on Apple’s support page below.
  2. Choose the subscription you want to end.
  3. Select Cancel Subscription. You may need to scroll down to find the button.
  4. Follow any on-screen prompts, then open the subscription again to check. No Cancel button, or an expiration message in red text, means it is cancelled.

Apple keeps a separate page with current steps for iPhone, iPad, Mac, Apple Vision Pro, Windows PC and Android, and it changes whenever the software does. Use Apple’s “Cancel a subscription from Apple” for the exact menus on your device.

Aurabill, a subscription tracker for iPhone, opens this same Apple list from a subscription whose Billed through field is set to App Store, and names the service to look for. You then tap the service in Apple’s list to cancel. Aurabill does not cancel for you, and it does not ask for a bank login.

What cancelling does

Cancelling stops the next renewal. It does not, by itself, refund what you already paid. Apple’s United States terms say subscriptions renew until they are cancelled, and that you can be charged up to 24 hours before a new period starts; terms differ by country. That is why timing matters:

  • Cancel early. Apple advises cancelling a free trial you do not want to keep at least 24 hours before the trial ends.
  • Paid time. In Germany, Israel, South Africa and Türkiye, Apple describes cancelling on your device as preventing future charges while you keep using the subscription until the next billing date. Apple also says people there have the right to cancel with immediate effect and receive a prorated refund by contacting Apple Support. Elsewhere, look at the expiration date shown on the subscription itself.
  • Free trials. Access after you cancel a trial may end sooner than the trial date, so read the date and message on the screen before you finish. Apple’s United States terms add that if you cancel a free trial of one of Apple’s own subscriptions before it ends, you cannot reactivate that trial. To avoid losing a trial early, set a reminder for a day or two before the deadline; see the free-trial article below.

Apple’s cancellation page does not promise a confirmation email, so check the subscription screen itself. Take a screenshot of the expiration date and keep it.

Deleting an app does not cancel its subscription. Apple says: “If you delete an app, it doesn’t automatically cancel in-app subscriptions.”

If the subscription is not on the list

Apple’s advice is to search your email for a receipt and check which Apple Account was used. What you find decides the next step:

  • Another Apple Account of yours is on the receipt. Sign in with that account to cancel.
  • A family member’s account is on the receipt. Apple says to ask the family member whose Apple Account is on the receipt to cancel it: you cannot cancel a family member’s subscription yourself.
  • No receipt from Apple. You may have bought it from another company. Check your bank or credit card statement to see who bills you, then contact that company.
  • Carrier or other provider. If you got the subscription through your wireless carrier or another provider, Apple says to contact them for support.
  • Google Play. If the service bills through Google Play on Android, cancel there. Google says uninstalling the app does not cancel the subscription, and that you can use it for the time you have already paid.
  • Already cancelled. A subscription with an expiration message in red text is already cancelled and will simply end.

Some cancellation guides on this site mention Apple billing as one route, for example the draft guides for Noom and SiriusXM. Those guides are still drafts awaiting human verification, so check each step against the provider’s own page.

Refunds are a separate request

Cancelling and asking for a refund are two different actions. Apple says some purchases from the App Store, and from other Apple services, might be eligible for a refund, and that eligibility might vary by country or region. In countries and regions with consumer law protections, Apple says people keep their rights under those laws.

A refund request does not end the subscription, and cancelling does not request a refund. If you want the charge reversed and the renewals stopped, do both. What to do when you are still charged after cancelling has the refund steps.

A short checklist

  1. Find the receipt or the apple.com/bill charge so you know which Apple Account pays.
  2. Cancel from that account, before any trial end date and at least 24 hours ahead.
  3. Reopen the subscription, check for the missing Cancel button or the red expiration message, and screenshot the end date.
  4. Watch your next statement.

For trials, how to cancel a free trial before it charges goes deeper. If you cannot tell where a charge comes from, read how to work out who is billing you.

Sources

Guides open live from the same content the app uses, and each one shows whether a person has checked it yet.

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