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How to cancel 24 Hour Fitness

Quick answer

  1. Open 24hourfitness.com/members/cancel and select No thanks.
  2. Sign in to My24 and cancel your membership.
  3. Prepaid or limited-term? The cancel page points you to your club or the Contact Us form. In a Commitment Period? Call 1-866-308-8179.
  4. Cancel any Add-On members too, and keep the confirmation.

Monthly dues stop, and any prepaid last month's dues are applied. Prepaid and limited-term memberships run to the end of the term, with no refund. Bought at Costco? Go back to Costco. A 24GO app plan bought through Apple or Google Play is cancelled there.

Cancel onlineYes, in My24, from 24hourfitness.com/members/cancel
Billed through24 Hour Fitness directly · Costco (memberships bought there) · Apple or Google Play (24GO app only)
Access after cancellingMonthly: future payments stop, and any prepaid last month's dues are applied (see your agreement). Prepaid, yearly or limited-term: until the term ends
RefundsFull refund in the 3-day cooling-off period (5 days in CA and HI). After that, none for prepaid dues or fees
Cancellation feePossible during a Commitment Period (Section 6 of your agreement)
Retention offer30% off your next 3 months' dues (monthly memberships)
Free trialFree guest pass for new visitors. 24GO app: 14 days, then $3.99 a month
Checked by a personNot yet — treat these steps as a starting point, confirm them on the provider’s own page and check anything that costs money.
Sources reviewed1 Oct 2026

Fee warning

Read your membership agreement first. You can download it in My24 under My Account, then Agreements. A Commitment membership can't be cancelled during its Commitment Period except as Section 6 of the agreement allows, and that may include a cancellation fee. Yearly Auto-Renewal memberships renew automatically each year. Check your next debit date in My24 under My Account, then Agreements, and cancel before it. Prepaid dues aren't refunded. Select memberships also charge a yearly Annual Fee on top of dues. Add-On members you don't cancel keep being billed.

First, find out who bills you

Where you joined doesn't decide how you cancel. The company that charges you does.

Fastest check: Sign in to My24, select My Account in the upper-right corner, then Agreements. It lists the agreements attached to your account. A 24GO charge from Apple or Google Play doesn't appear there.

What you seeWho bills youGo to
24 Hour Fitness monthly dues on your card or bank statement24 Hour FitnessCancel online in My24
A limited-term, paid-in-full or prepaid membership24 Hour FitnessCancel at your club
A membership you bought at CostcoCostcoBought through Costco
You're an Add-On on someone else's membershipThe primary member's payment methodAdd-On members, Buddy Passes and training
A 24GO charge from APPLE.COM/BILLAppleBilled by Apple (24GO app)
A 24GO charge on a Google Play receiptGoogle PlayBilled by Google Play (24GO app)

Cancel online in My24

Recommended

This works in any browser on a computer or phone.

  1. Open 24hourfitness.com/members/cancel.
  2. The page offers 30% off your next 3 months' dues. To keep cancelling, select No thanks.
  3. Sign in to My24.
  4. Follow the steps to cancel your membership. Check the end date and any final charge before you confirm.
  5. Take a screenshot of the confirmation.

Done when: My24 confirms the cancellation, and you have a screenshot that shows the date.

  • For limited-term and prepaid memberships, the cancel page points you to a team member at your club or the Contact Us form.
  • In a Commitment Period? 24 Hour Fitness asks you to call 1-866-308-8179 to discuss your options.
  • Cancelling your membership doesn't cancel your Add-On members. Cancel each one too, or they keep being billed.
  • No My24 account yet? You need your membership number or check-in code to register.

Open 24hourfitness.com/members/cancel

Cancel at your club

A team member at your club can cancel your membership. It's the route 24 Hour Fitness names for limited-term and prepaid memberships. Bought at Costco? Go back to Costco instead.

  1. Find your club with the Club Finder.
  2. Bring your membership number or check-in code.
  3. Ask a team member to cancel your membership. Name any Add-On, Buddy Pass or training agreement you also want to end.
  4. Ask for written confirmation of the cancellation date and any final charge.

Done when: You have a written or emailed confirmation that shows the date your membership ends.

  • Write down the date, the team member's name and what they told you.

Open 24hourfitness.com/gyms/find-a-gym

Cancel by phone or online form

Call the cancellation line, or send your request through the Contact Us form.

  1. Call 1-866-308-8179.
  2. Say: "I want to cancel my 24 Hour Fitness membership. Please give me a confirmation number."
  3. Name any Add-On members, Buddy Pass or training agreements you also want cancelled.
  4. Write down the date, the agent's name and the confirmation number.
  5. Or use the Contact Us form. Give your name and your membership number or check-in code, and say that you want to cancel.

Done when: You have a confirmation number, or a written reply that confirms the cancellation date.

  • The form goes to a manager at the club you choose. If a billing date is close, call instead.
  • The automated line at 1-800-432-6348 is for payments and billing details. Use 1-866-308-8179 to cancel.

Open 24hourfitness.com/contact_us

Cancel by mail

Mail is the slowest route. Use it when you want a paper record and your next billing date isn't close.

  1. Write a letter with your full name, membership number or check-in code, address, phone number and the date.
  2. Say that you're cancelling your membership. List any Add-On members, Buddy Pass or training agreements to cancel too.
  3. Sign it and keep a copy.
  4. Send it to Attn: Cancel, 24 Hour Fitness, P.O. Box 787, Carlsbad, CA 92018, with a mail service that tracks delivery.

Done when: 24 Hour Fitness confirms the cancellation, and your next statement shows no new dues.

  • This is the cancellation address in the 24 Hour Fitness FAQ. The Los Angeles P.O. box on the site is for payments, not cancellations.

Bought through Costco

If you bought your membership at Costco, 24 Hour Fitness sends you back to Costco to cancel.

  1. Find your Costco receipt for the membership.
  2. Take it to Costco and ask about cancelling your 24 Hour Fitness membership.

Done when: Costco tells you how your cancellation is handled.

Billed by Apple (24GO app)

This is for paid plans in the 24GO app, such as 24 Hour Fitness Digital or 24GO Plus. Club memberships aren't billed through Apple.

  1. On your iPhone or iPad, open your Apple subscriptions.
  2. Tap 24GO by 24 Hour Fitness.
  3. Tap Cancel Subscription.

Done when: 24GO by 24 Hour Fitness in your Apple subscriptions shows an end date instead of a renewal date.

  • The same link works on a Mac, where it opens your subscriptions in the App Store.
  • No Cancel Subscription button means it's already cancelled.
  • 24 Hour Fitness doesn't refund the rest of a period. You keep access until it ends.
  • Club members get 24 Hour Fitness Digital included, so they don't need a paid plan while their membership is active.

Open your Apple subscriptions

Billed by Google Play (24GO app)

This is for a paid plan bought in the 24GO app on Android, such as 24 Hour Fitness Digital.

  1. Open the Play Store and tap your profile icon.
  2. Tap Payments & subscriptions, then Subscriptions.
  3. Tap 24GO by 24 Hour Fitness.
  4. Tap Cancel subscription.

Done when: Google Play shows the date the subscription ends.

Open play.google.com/store/account/subscriptions

Add-On members, Buddy Passes and training

Cancelling your own membership doesn't cancel the Add-On members on your account. Ask to cancel each Add-On at the same time, or they keep building a balance for dues and any Annual Fee. An Add-On who wants to stay must pay that balance and give their own payment method.

If you're an Add-On, sign in to My24 separately with your own email address on file to manage your membership, or ask the primary member to cancel it. For an Add-On who is a minor, the primary member asks a team member at the club for help.

If your card pays for someone else's membership, either cancel that membership or tell 24 Hour Fitness which membership it is and withdraw your payment authorization.

A Buddy Pass ends with the membership it belongs to. If you cancel only a monthly Buddy Pass, it works until the end of the month you paid for. A yearly Buddy Pass runs to the end of its term, with no refund.

Personal and group training are separate agreements. Monthly training keeps billing until you cancel it. Paid sessions must be used before the expiry date on your agreement and are non-refundable unless the agreement says otherwise. You need an active membership to use training sessions. Use any paid sessions before your membership ends, or check your training agreement for a refund exception.

A membership can't be transferred to another person, including a family member.

Freeze instead of cancelling

24 Hour Fitness freezes a membership for a medical disability, an extended volunteer assignment or a temporary job transfer (3 to 6 months each), or an active-duty military transfer (no minimum or maximum). A transfer or volunteer assignment has to take you more than 25 miles from the nearest club you can use. You need written proof, such as a doctor's note or your orders, your account must be paid up and in good standing, and you must ask at least 10 days ahead.

For other reasons you can ask for an extended freeze of up to 12 months. If you don't reactivate or extend it within 12 months, your agreement may be ended.

No dues are charged during a freeze, and you can't use the clubs. The Annual Fee is still due. A freeze during a Commitment Period extends that period by the time frozen. A freeze usually has a set end date. When it ends, your membership reactivates and dues billing restarts automatically, except for military freezes longer than 6 months or with no end date. If you don't plan to come back, cancel before the freeze ends.

To ask for a freeze, visit your club or use the Contact Us form with your membership number or check-in code, the reason and how long you need. To end it early, select Reactivate From Freeze under My Account in My24, or ask your club.

Cooling-off period, free passes and the 24GO trial

Changed your mind right after joining? 24 Hour Fitness gives a 3-day cooling-off period (5 days in California and Hawaii). If you tell it within that time, it says you get a full refund. Your membership agreement explains the details.

The club guest pass is free. You create it on the 24 Hour Fitness website, and it isn't for anyone who was a member or guest in the last 6 months.

In the 24GO app, people without a club membership get 14 days of 24 Hour Fitness Digital free. After that it renews at $3.99 a month through Apple or Google Play until you cancel there. To avoid the first $3.99 charge, cancel in your Apple subscriptions at least 24 hours before the trial ends, or in Google Play before the trial ends.

What 24 Hour Fitness shows you before you leave

The cancel page offers monthly members 30% off their next 3 months' dues. Selecting Yes keeps your membership active. To keep cancelling, select No thanks.

  • 30% Off Your Next 3 Months' Dues: To cancel instead, select No thanks.

What happens after you cancel

  • Access: Monthly memberships stop billing, and any last month's dues you prepaid are applied. Check your membership agreement and your cancellation confirmation for the exact end date. Yearly, limited-term and prepaid memberships keep club access until the current term ends.
  • Add-Ons and Buddy Pass: Add-On members you didn't cancel stay active and keep building a balance. A Buddy Pass ends with your membership.
  • Training: You need an active membership to use personal or group training sessions. Use any paid sessions before your membership ends, or check your training agreement for a refund exception.
  • Rewards: FitPerks Rewards are for active members only.
  • Rejoining: You buy a new membership at the rates offered then. The free guest pass isn't available if you were a member in the last 6 months.

How to check it worked

  1. Keep the confirmation, the date and the name of anyone you spoke to.
  2. Sign in to My24, open My Account, then Agreements, and check each agreement you cancelled.
  3. Check your next card or bank statement for dues, Add-On dues or an Annual Fee.
  4. If you paid for 24GO through Apple or Google Play, check that it shows an end date there.

Getting a refund

  • Cooling-off period: 24 Hour Fitness gives a 3-day cooling-off period (5 days in California and Hawaii). If you tell it within that time, it says you get a full refund. Your membership agreement explains the details. Personal and group training have their own 3- or 5-day period, depending on your state.
  • Monthly memberships: Future payments stop, and any last month's dues you prepaid are applied.
  • Prepaid, yearly and limited-term: No refund of prepaid dues or fees, unless your agreement lists an exception.
  • Personal training: Non-refundable unless your agreement says otherwise. Any refund covers unused sessions only.
  • Bought at Costco: Take your receipt back to Costco.
  • Billed by Apple: Request a refund at reportaproblem.apple.com. Apple decides, not 24 Hour Fitness.
  • Billed by Google Play: Within 48 hours of a purchase, you may be able to request a refund on Google Play. After that, Google says to contact the app's developer, which the 24GO Google Play page lists as Muuv Solutions LLC. 24 Hour Fitness doesn't refund part of a period.

If you were billed through the App Store, Apple decides eligibility case by case. Refund rules differ by country and by provider.

Questions people ask

Can I cancel 24 Hour Fitness online?

Yes. Open 24hourfitness.com/members/cancel, select No thanks and sign in to My24. 24 Hour Fitness also takes cancellations at your club, by phone at 1-866-308-8179, through the Contact Us form and by mail.

What number do I call to cancel?

1-866-308-8179. If you're in a Commitment Period, 24 Hour Fitness asks you to call it to discuss your options.

Can I cancel during my Commitment Period?

Only as Section 6 of your membership agreement allows, and that may include a cancellation fee. The first page of the agreement shows the Commitment Period. Download it in My24 under My Account, then Agreements.

Can I get my money back if I just joined?

24 Hour Fitness gives a 3-day cooling-off period (5 days in California and Hawaii). If you tell it within that time, it says you get a full refund. Your membership agreement explains the details.

Does cancelling my membership cancel my Add-Ons and training?

Not your Add-Ons. Cancel each one, or they keep being billed. A Buddy Pass ends with your membership. Training is a separate agreement, and monthly training bills until you cancel it. You need an active membership to use training sessions, so use any paid sessions before your membership ends.

Do I pay anything while my membership is frozen?

No dues, but the Annual Fee is still charged while your membership is in effect. When the freeze ends, your membership reactivates and dues billing restarts automatically.

I bought my membership at Costco. Who do I contact?

Costco. Take your receipt back there to discuss cancelling.

How do I cancel the 24GO app subscription?

Cancel your 24GO plan, such as 24 Hour Fitness Digital, where you bought it: in your Apple subscriptions or in Google Play. 24 Hour Fitness says app store purchases are cancelled through the app store.

About this guide

Sources

Reviewed 1 Oct 2026.

Category
Fitness
Usually billed through
The provider’s own website or account.

A guide is marked as checked only once a person has gone through it. Service names are trademarks of their owners. Aurabill is not affiliated with, sponsored or endorsed by them. Not affiliated with Apple Inc.

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