How to cancel Crunch Fitness

Cancel online in the Crunch Member Portal

Recommended

Some Crunch clubs let you cancel online. Check here first; if your club doesn't offer it, use one of the other ways below.

1. Go to members.crunch.com and sign in with the email and password for your Crunch account.
2. Select Manage Membership.
3. If your club offers online cancellation, follow the steps to cancel. Check the end date and any final charges before you confirm.
4. Save a screenshot of the confirmation.

Done when: You have a confirmation that shows the date your membership ends.

• No way to cancel under Manage Membership means your club doesn't offer it online. Visit or call your home club instead.
• Joined online? Some Crunch agreements say you can also cancel online through the Contact Us link at crunch.com/contact-us. Your agreement says whether this applies to you.
• Not going to the gym doesn't cancel anything. A month-to-month membership keeps renewing until you cancel.
• A paid Crunch+ subscription is billed separately from your gym. If you pay for it, manage it at crunchplus.com/accounts/subscriptions.

Open members.crunch.com

Cancel at your home club

This works at every club. Go to your home club.

1. Find your home club's address and hours on the Crunch locations page.
2. Bring your membership card or key tag. Some agreements ask you to hand it in.
3. At the front desk, say you want to cancel and ask for a Request for Cancellation Form.
4. Fill it in and pay any past-due balance. Crunch's agreements require unpaid dues to be paid before you can cancel.
5. Ask for a signed copy that shows your end date and any final payment.

Done when: You leave with a signed copy of your cancellation request that shows the date your membership ends.

• Crunch's New York agreement treats your paperwork as a request until a Crunch employee approves it, and says a denied request comes back to you in writing with the reason.
• Personal training is a separate contract. Ask about cancelling it on the same visit.

Open crunch.com/locations

Call your home club

Crunch says you can contact your club by phone to cancel. Each club has its own number.

1. Find your home club's phone number on the Crunch locations page.
2. Call and say: "I want to cancel my Crunch membership. Please tell me my end date and any final charges."
3. Ask whether the club needs anything in writing to finish the cancellation. If it does, send it the same day.
4. Write down the date, the staff member's name and any confirmation number.

Done when: The club confirms your end date in writing or by email.

• Some Crunch agreements require written notice, so a call alone may not cancel your membership. Your agreement says which ways count.
• Crunch says each club manages its own operations, so your club is the place to cancel. If your club doesn't respond, send written notice the way your agreement says and keep proof. Crunch's corporate contact is Crunch, LLC, PO Box 481, Elmsford, NY 10523, 1-844-927-8624, but your club handles the cancellation.

Open crunch.com/locations

Cancel by mail or email

Written notice gives you proof of the date you cancelled. Use it if your agreement accepts it.

1. Find the cancellation address in your membership agreement. Agreements differ, so use the one in yours.
2. If your agreement asks for a Request for Cancellation Form (Crunch's New York and California agreements do), ask your home club for one, fill it in and send that.
3. Otherwise, write a short letter with your full name, home club, membership or agreement number and the date. Say that you are cancelling your Crunch membership, and sign it.
4. Send it by certified mail with return receipt so you can prove the date, and keep a copy.
5. If your agreement accepts email, send the same form or letter from the email address on file with your club.

Done when: Your return receipt comes back and the club confirms your end date.

• Crunch's California agreement says to send the completed Request for Cancellation Form at least 30 days before your next bill date, by first-class mail, by email from the address on file, or in person. It gives no address for this, so ask your home club or Crunch Member Services at crunchms@crunch.com, which the agreement names for more about cancelling, where to send it.
• Crunch Member Services, PO Box 481, Elmsford, NY 10523 and crunchms@crunch.com are where Crunch's California and New York agreements say to send notice when you cancel within your first 5 business days (California) or 3 (New York). Franchised clubs may require certified mail to the club itself or hand delivery to a manager, so use the address in your agreement.
• Mail takes days. Send it well before your notice deadline.

Billed by a fitness benefit program

If your membership comes through a program such as Active&Fit Direct, Silver&Fit or Wellhub and that program charges you, cancel with the program. Active&Fit Direct says cancelling at the gym doesn't stop its monthly fees.

1. For Active&Fit Direct, sign in at activeandfitdirect.com and select Manage Memberships to cancel, or call ASH Customer Service at 1-844-646-2746 (TTY 711), Monday to Friday, 5 am to 6 pm Pacific Time.
2. For Silver&Fit, Wellhub or another program, cancel with the program that charges you. Crunch's healthcare memberships page gives contact details for programs such as Silver&Fit and Wellhub.
3. If you also want to end the Crunch membership that came with the program, ask your home club.

Done when: The program confirms your cancellation and its charges stop.

• Active&Fit Direct says to cancel at least 30 days before your next monthly fee is due to avoid another charge. After its short right-to-cancel window, you can't cancel in your first 2 months except for disability or death.
• Crunch says it won't switch these memberships to a paid Crunch plan without your consent if your eligibility ends.

Open activeandfitdirect.com